C484 Organizational Behavior and Leadership Practice Questions - Set 4 - Part 1

Correct Answer: a) Individual behavior

The primary focus of organizational behavior is to study how individual behavior affects organizational effectiveness, leading to improved workplace dynamics.

Correct Answer: a) Social learning theory

Social learning theory posits that people learn behaviors through observing others and the consequences of those behaviors, integrating both observation and direct experience.

Correct Answer: a) Human resource management

Human resource management involves managing people within the organization to maximize their performance and align their goals with organizational objectives.

Correct Answer: c) Unwritten expectations

The psychological contract encompasses the unwritten expectations and mutual beliefs between employees and employers that shape workplace relationships.

Correct Answer: d) Psychological commitment

Psychological commitment refers to the implicit expectations that exist between employees and employers regarding mutual responsibilities and benefits.

Correct Answer: d) All of the above

Diversity management is crucial for creating an inclusive workplace, ensuring compliance with regulations, and enhancing overall employee engagement and performance.

Correct Answer: b) Emotional attachment to the organization

Organizational commitment reflects an employee's emotional attachment to their organization, influencing their willingness to stay and contribute.

Correct Answer: b) Problem-solving team

A problem-solving team is created for a specific purpose, typically addressing a particular issue, and disbands once the goal is achieved.

Correct Answer: d) All of the above

High-performance teams are characterized by accountability, clarity in goals, and effective communication, all of which contribute to their success.

Correct Answer: b) Overall happiness at work

Job satisfaction reflects how content and fulfilled an employee feels regarding their role and workplace environment.

Correct Answer: d) All of the above

Several factors, including work conditions, leadership style, and recognition, collectively influence employee motivation and engagement.

Correct Answer: b) To evaluate performance

Feedback is essential in performance management systems for assessing employee performance, identifying areas for improvement, and facilitating development.

Correct Answer: b) Herzberg's two-factor theory

Herzberg's two-factor theory differentiates between intrinsic motivators (satisfiers) and extrinsic factors (dissatisfiers) that influence employee motivation and job satisfaction.

Correct Answer: d) All of the above

Employee surveys serve multiple purposes, including assessing satisfaction, gathering constructive feedback, and monitoring overall performance and engagement.

Correct Answer: c) Process improvement

Process improvement aims to analyze existing workflows to enhance efficiency, productivity, and overall effectiveness in an organization.

Correct Answer: d) All of the above

The human resources department plays a multifaceted role, including managing employee relations, overseeing talent management, and developing organizational policies.

Correct Answer: d) All of the above

Workplace incivility encompasses various negative behaviors that undermine the workplace atmosphere, including disrespectful or rude interactions.

Correct Answer: a) Organizational support

Organizational support refers to employees' perceptions of how much their organization values their contributions and cares about their well-being.

Correct Answer: a) Positive impact

Higher levels of employee engagement typically lead to improved organizational performance, including higher productivity, better customer service, and lower turnover rates.

Correct Answer: a) The tendency for groups to adopt more extreme positions

Group polarization occurs when group discussions lead members to adopt more extreme viewpoints than they would individually, often influencing decision-making processes.