D336 Business of IT Applications - Set 3 - Part 3

Correct Answer: It nurtures links between an organization and its stakeholders.

Relationship management fosters collaboration and communication to enhance service delivery.

Correct Answer: Hardware and software solutions that monitor physical processes.

Operational technology is critical for managing and controlling physical operations in service delivery.

Correct Answer: A view of all services provided by an organization and their interactions.

Service architecture helps understand the relationships and dynamics of various services.

Correct Answer: Ensuring adherence to standards and guidelines.

Compliance is essential for maintaining quality and legal requirements in service delivery.

Correct Answer: A recurring activity to enhance organizational performance.

Continuous improvement is crucial for adapting to changing business needs and enhancing service quality.

Correct Answer: On-demand access to a shared pool of configurable computing resources.

Cloud computing enhances service flexibility and scalability through shared resources.

Correct Answer: It creates a plan to manage resources to meet service demand.

Capacity planning ensures that services can meet current and future demands effectively.

Correct Answer: The practice of moving new or changed service components to live environments.

Deployment management is essential for ensuring successful implementation of services.

Correct Answer: Setting clear business-based targets for service performance.

Service level management ensures that services meet agreed quality standards.

Correct Answer: An activity identifying vital business functions and their dependencies.

BIA is critical for understanding the effects of service disruptions on business operations.